amazon（アマゾン）輸出でサウペンド（アカウント停止）された

「Your Amazon.com selling privileges have been removed」というメールが届きました。

本文を貼り付けます。

 

Hello,

Your order defect rate is higher than the goal of less than 1%. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

 

はい、サスペンド（アカウント停止）ですｗ

最近、評価が悪くなってたんですよね。

 

 

なので、評価稼ぎ用のFBAをしようとしていた矢先、こんな結果に・・・自分の行動の遅さを呪いますｗ

 

「これからはFBAオンリーでしか販売しません！」

 

と、アピールしましたが、５分後にこんなお返事が・・・

 

Hello,

We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com

 

「お前には販売させないよ！」という意味ですね。

 

再度、アピールのメールをしたら・・・

 

Hello,

We appreciate the information you have provided. However, a review of your account indicates you have:
* Listed against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines
* Some of your buyers have not received their orders.
* You may have refused to issue a refund to a buyer, or may have tried to have the buyer remove a claim in order to issue a refund.

Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies.

All sellers are responsible for listing items on a product detail page that accurately describes the item in all respects. This includes, among other aspects, brand, manufacturer, UPC, model number, edition, quantity, packaging, and color. Sellers are also responsible for listing their items in accordance with our Condition Guidelines. We developed these guidelines to help set the same expectation of an item and its condition between a buyer and a seller.

What you can do

Respond to this message with a plan of action that includes the following:

1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.

What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. When we respond, we may ask you for additional details or to revise your plan of action. If your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.

Learn more

 

「もう少し細かくアピールしてね」というメールが届きました。

 

 

ググッた結果、他の方がサスペンド（アカウント停止）解除の実績があるという英文を発見！

ありがたくパクらせて頂き、それで返答しました。

 

しかし、半日後に同様のメールが返ってきました｡ﾟ(ﾟ´Д｀ﾟ)ﾟ｡

 

これはダメなのか？と思いながらも、再度、同じメールを送信しました。

もう一度、同じメールが返ってきたら、返事の内容を変更しようと思います。

とりあえず、待ちです。

 

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